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Personalised Licence Plates

F.A.Q. | Frequently Asked Questions

Please take the time to read this before calling us by phone - your question may be answered here.

Q: Will you accept telephone orders?

A: We no longer accept telephone orders as we have found that many problems arise and neither party has any written proof of the order. Should you have any questions you can contact us via email and we will try respond by return.

Q: Do you sell personalised registration numbers?

A: No, we only sell the plates that go onto your vehicle. Please contact the DVLA or another registration number supplier to purchase your registration, and then come back to us for the plates.

Q: If I do not add spacing to my registration, will you do this?

A: Yes, as we supply only legal number plates will add the relevant spacing required should you not enter this yourself into the plate details when ordering.

Q: Do you put anything else on the plates other than what I ordered, for example your details?

A: We will include the British Standards (BS) number on the number plates as required by BS regulations and our details will be included (name and postcode) discreetly.

Q: How can I cancel my order?

A: We WILL accept cancellation of your order if your plates have not been made. We reserve the right to charge a £5 administration charge for cancelled orders. For orders made online we incur costs in processing your credit card and will charge the administration fee to cover this cost. We will NOT accept cancellation of your order if the plates have already been made.

Q: What if I make a mistake in my order?

A: We are afraid that if mistakes are down to the customer there is nothing we can do, please make sure your order is correct before submitting it. Your invoice shows the order as we received it. We are not obliged to replace plates if the mistake is yours, number plates are considered personalised items. See the link on our T&C page to the Trading Standards website to find out more. We treat each case on its own merits. Our website records logs of activity as plates are designed, we can resolve disputes by referring to these logs.

NOTE: As detailed above, we will add the correct spacing to a number should you not enter it. This is the only customer mistake that we will change prior to shipping the number plates.

Q: What if you make a mistake making my plates?

A: If we make a mistake we will of course rectify the problem and issue a replacement set of plates. Our company policy is that we cannot issue replacements until we see the plates or a picture of the plates to authenticate the mistake. In order to do this please either send us a email with a picture of the mistake or if this is not possible then send the plates back to us and should the mistake is ours we will refund your postage costs.

Q: Can I place a order by telephone?

A: No, we do prefer you to order via our website for a safe and secure process. This will ensure that your order will not have any errors and also we are unable to accept payment over the telephone.

Q: I want to order more than one set of plates, can I get a discount?

A: We treat multiple orders on merit and will consider offering you a discount if your order is for 5 or more sets of plates. Please contact us in relation to this.

Q: When will my order be dispatched?

A: Orders placed before 5pm Monday to Friday will be dispatched the same day. Orders placed after 5pm Friday and on Saturday and Sunday will be dispatched the following Monday. NOTE: If there is a problem with your order we will try to contact you to resolve before despatching.

Q: How are they sent?

A: Orders placed before 5pm Monday to Friday will be dispatched the same day. Orders placed after 5pm Friday and on Saturday and Sunday will be dispatched the following Monday. NOTE: If there is a problem with your order we will try to contact you to resolve before despatching.

Q: I need the plates ASAP can you do next day delivery?

A: Yes on the checkout there is delivery options, including special delivery which means yours plates will be with you next day before 1pm (excluding Sunday). Someone will have to sign for the package and this will incur extra postage charge. Plates ordered Monday to Thursday will be delivered by special delivery next day before 1pm. If you place your order on a Friday and require next day delivery please make sure you select Saturday Special Delivery, otherwise the plates will be delivered by normal special delivery Monday.

Q: How long does it take for the plates to arrive?

A: Normally plates sent by normal post arrive within 48 hours. It can take up to 5 working days for first class mail to be delivered.

Q: Do you ship show plates internationally?

A: Yes on the checkout there is delivery options, please make sure that you select 'International' postage option at the checkout, and this will incur extra postage charge.

Q: My plates have been dispatched and have not arrived - what can I do?

A: After 5 days contact your local delivery office - we have had instances in the past where the plates are waiting to be picked up due to a failed delivery, and the Royal Mail does not always leave a card. We cannot issue replacement plates till 15 working days have elapsed - this is the time scale for a item to be considered officially lost by the Royal Mail and as such we cannot claim from the Royal Mail till 15 working days have elapsed. We reserve the right to charge for replacement sets if the failed delivery is due to the failure to collect from your delivery office on your part and the plates subsequently get returned to us.

Q: My plates have arrived and they are damaged, what do i do?

A: Damaged plates must be returned to us within 14 days of receipt, upon receipt of them and subject to scrutiny we will of course replace the set.

Q: OK, my question is not here, what's your phone number.

A: Call us on 0208 144 1715 - Office hours are 9am till 5pm Monday. We are closed on Saturday, Sunday and Bank Holidays.

Personalised Number Plate